Privacy Policy

Supported Living Property Network Ltd

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

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This privacy policy is divided into the following sections:

• Who we are

• Our website

• Our collection and use of your personal information

• Transfer of your information out of the UK and EEA

• Cookies and similar technologies

• Marketing

• Your rights

• Keeping your personal information secure

• How to complain

• Changes to this website privacy policy

• How to contact us

• Do you need extra help

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Who we are

We are Supported Living Property Network Ltd and for more information see about us page and footer.

We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom. 

We are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.supportedlivingproperty.uk

Throughout our website, we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you.  These other third party websites may also gather information about you in accordance with their own separate privacy policies.  For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

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Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

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The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details

• date of birth

• bank account and payment details

• details of any feedback you give us by phone, email, post or via social media

• information about the services we provide to you

• your account details, such as username, login details

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We use this personal information to:

• create and manage your account with us

• verify your identity

• provide goods and services to you

• customise our website and its content to your particular preferences

• notify you of any changes to our website or to our services that may affect you

• improve our services

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This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

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Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

vital interests: where our use of your personal information is necessary to protect you or someone else’s life

public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

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We may share categories of personal data shared (eg your name and delivery address details) with our third party suppliers. For a list of ‘our third party suppliers’ please contact us.

This data sharing may be used to enable them to despatch the goods you ordered directly to you.

[Some of those third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.]

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

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Whether information has to be provided by you, and if so why

We require you to provide your name, email address, phone number address, and delivery address to enable us to deliver our services and goods to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

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Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies [and [insert details of any similar technologies, eg web beacons, action tags, single-pixel gifs]] on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on cookies, our use of ‘cookies’ and/or to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our [insert link to Cookie Policy].

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Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and possibly text message.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you sign up for a free product or complete our online form for the first time. 

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at hello@supportedlivingproperty.uk

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to 14 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

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Your rights

Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

• require us to correct any mistakes in your information which we hold

• require the erasure of personal information concerning you in certain situations

• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

• object at any time to processing of personal information concerning you for direct marketing

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you logo-house-text-light-sq.png

• object in certain other situations to our continued processing of your personal information

• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

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If you would like to exercise any of those rights, please:

• email, call or write to us 

• let us have enough information to identify you (eg account number, user name, registration details), 

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

• let us know the information to which your request relates including any account or reference numbers, if you have them

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Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at: https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy policy

This privacy policy was published on 21/3/24 and last updated on 21/3/24.

We may change this privacy policy from time to time.

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How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to hello@supportedlivingproperty.uk, write to Moorgate House, King Street, Newton Abbot, Devon, TQ12 2LG or call 01803 446020.

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Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above) and we will try our best to help you.